Flow: Loyalty Member Early Access Purchase

Actor

Regular fan with loyalty points

Preconditions

• User has account with verified OIB
• User has sufficient loyalty points (e.g., 27+ points)
• Match is in loyalty early access window (e.g. 2 days before public sale)

Flow Steps

1. Notification

   • User receives push notification: "Loyalty sale opens now for Croatia vs Portugal"
   • User receives email with direct deeplink

2. Access Check

   • User clicks link or navigates to match page within HNS - Official Store app
   • System verifies user is logged in
   • System checks loyalty points balance
   • System determines ticket allocation (e.g., 27 points = 4 tickets)
   • Hard Limit of 4 Tickets Per Match: System checks total tickets purchased for this match (early access + regular sale combined)
     • If user bought 4 tickets during early access, they cannot buy more during regular sale
     • If user bought 2 during early access, they can buy 2 more during regular sale
     • Example: User with 27 points has 4-ticket allocation. Buys 3 in early access → can only buy 1 more in regular sale

3. Priority Access

   • User sees "Loyalty Member Early Access" banner
   • User sees available ticket quantity based on points
   • Standard zone selection process (select zone and quantity)

4. Purchase

   • Same process as standard purchase
   • Loyalty status displayed throughout
   • Confirmation email highlights loyalty access

5. Points Update

   • After match attendance, system awards 1 loyalty point
   • Note: Loyalty points are awarded only for OIB holders for paid tickets, not for free/complimentary tickets
   • Point visible in account
   • Email and push notification of point award

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Last Updated: January 2026