Flow: Financial Reporting & Reconciliation (Admin)

Actor

Finance manager / Admin

Preconditions

• Sales have occurred for a match
• Payments include various methods (Card, Delayed Invoice, Quota)
• System is integrated with e-racuni.com accounting software for invoice management and fiscalization

VAT and Fee Structure

Ticket VAT Rates:

Match Type	Ticket VAT Rate
HOME matches (played in Croatia)	5%
AWAY matches (played abroad)	0%

Ticket Fee:

• Some matches may include a 6% ticket fee (configurable per match)
• Ticket fee is shown separately on the invoice from ticket price
• Ticket fee VAT:
  • HOME matches: 25% VAT on ticket fee
  • AWAY matches: 0% VAT on ticket fee
• Refunds exclude ticket fee - only the ticket price is refunded, ticket fee is non-refundable

Flow Steps

1. Generate Sales Report

   • Admin navigates to "Finance & Reports" > "Sales Reconciliation"
   • Selects match and date range
   • Clicks "Generate Report"
   • System displays summary of sold tickets by payment method

2. Review Delayed Payments

   • Admin filters report by "Payment Status: Pending/Delayed"
   • System lists all orders marked for invoice payment (Partners/Sponsors)
   • Admin checks "Due Date" and "Invoice Status"
   • (If overdue) Admin selects orders and clicks "Send Reminder"

3. Reconcile Payment Gateway

   • System automatically matches transactions from payment gateway with Ticket Orders

4. Manage Invoices

   • Admin selects a "Delayed Payment" order
   • Clicks "Generate Invoice"
   • System creates invoice via e-racuni.com API
   • e-racuni.com performs fiscalization and returns fiscalized invoice
   • System stores invoice reference and displays invoice details
   • Admin can:
     • View invoice in app (pulled from e-racuni.com API)
     • Send invoice via email (using e-racuni.com API)
     • Download invoice PDF
   • When funds arrive in bank account, Admin clicks "Mark as Paid"
   • System updates order status from "Reserved/Pending" to "Confirmed"

5. Export Financial Data

   • Admin clicks "Export CSV for Accounting"
   • System generates a file with sales and financial data
   • Note: Invoice data is managed directly in e-racuni.com accounting software via API integration

Alternative Flows

A1: Process Refund (Financial View)

• Trigger: Customer Support requested a refund
• System triggers the gateway refund API
• System creates credit note via e-racuni.com API
• e-racuni.com performs fiscalization and returns fiscalized credit note
• Admin can send credit note to customer via email (using e-racuni.com API)

A2: Cancel Unpaid Invoice Orders

• Trigger: Partner failed to pay by deadline
• Admin filters for "Overdue Invoices"
• Selects specific orders
• Clicks "Cancel"

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Last Updated: January 2026