Flow: Operational Reporting (Admin)

Actor

Administrator / HNS Staff

Preconditions

• Match data and user data exist in the system
• Admin has reporting permissions

Flow Steps

1. Select Report Type

   • Admin navigates to "Reports Center"
   • Chooses a report category:
   • Sales Reports: Detailed breakdown of tickets sold
   • User: Customer demographics, new registrations
   • Loyalty: Points distribution, tier movements

2. Configure Parameters

   • Admin sets filters:
   • Event / Match
   • Date Range
   • Ticket Type (Paid, Comp, Quota)
   • Sector / Zone
   • Admin chooses output columns (e.g., "Include Buyer OIB", "Include Seat Number")

3. Preview Report

   • Admin clicks "Preview"
   • System generates a web view of the first 50 rows
   • Admin verifies the data looks correct

4. Generate & Download CSV

   • Admin clicks "Download Full Report"
   • System processes the request asynchronously
   • Admin receives notification when download is ready

Alternative Flows

A1: Blacklist/Security Check Report

• Trigger: Security review before match
• Admin runs "Blocked Attempts Report"
• System lists OIBs or Users who attempted purchase but were blocked
• Admin analyzes patterns for security assessment

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Last Updated: November 2025