Epics Overview¶
This section contains the high-level Epics for the HNS Ticketing System. Each Epic represents a bounded context or major functional area of the system.
Epic Summary¶
| ID | Epic | Features | Priority |
|---|---|---|---|
| E1 | User & Profile Management | 5 | High |
| E2 | Match & Stadium Management | 9 | High |
| E3 | Seat Inventory Management | 6 | High |
| E4 | Ticket Purchase Flow | 8 | High |
| E5 | Waiting Queue System | 5 | High |
| E6 | Loyalty Program | 3 | Medium |
| E7 | Quota Management | 7 | High |
| E8 | Payment Processing | 5 | High |
| E9 | Ticket Management & Delivery | 6 | High |
| E10 | Customer Support Operations | 4 | Medium |
| E11 | Blacklist & Security | 5 | High |
| E12 | Physical Sales (Petrol) | 3 | Medium |
| E13 | Access Control Integration | 2 | High |
| E14 | Reporting & Analytics | 3 | Medium |
| E15 | Notifications & Communications | 2 | High |
Implementation Phases¶
Phase 1: Foundation (High Priority)¶
- E1: User & Profile Management
- E2: Match & Stadium Management
- E3: Seat Inventory Management
- E15: Notifications & Communications
Phase 2: Core Features (High Priority)¶
- E4: Ticket Purchase Flow
- E5: Waiting Queue System
- E7: Quota Management
- E8: Payment Processing
- E11: Blacklist & Security
Phase 3: Extended Features (Medium Priority)¶
- E6: Loyalty Program
- E9: Ticket Management & Delivery
- E10: Customer Support Operations
- E12: Physical Sales (Petrol)
- E13: Access Control Integration
- E14: Reporting & Analytics
Last Updated: January 2026