E14: Reporting & Analytics

Overview

Bounded Context / Service: Reporting Service, Admin Portal

Goal: Provide operational, financial, and real-time analytics to support business decisions.

Priority: Medium

Primary User Roles

• Admin
• Finance Manager
• Executive

Scope

In-Scope

• Sales reports (by match, date range, ticket type, sector)
• User/CRM reports (demographics, registrations)
• Loyalty reports (points distribution, tier movements)
• Financial reconciliation reports
• Real-time match dashboard (sold, revenue, reserved, available)
• Stadium map visualization (color-coded by status)
• Blocked attempts security report
• CSV export for all reports
• Async report generation with notification

Out-of-Scope

• Predictive analytics
• Business intelligence tool integration

Features

ID	Feature	Size	Description
E14-F1	Sales Reports	M	Configurable sales reporting
E14-F2	Real-Time Match Dashboard	M	Live KPIs and stadium map
E14-F3	Financial Reconciliation Report	M	Payment and invoice tracking

Dependencies

• Data warehouse or read replicas for reporting queries

Risks & Open Questions

Dashboard Refresh Rate

What is the required refresh rate for real-time dashboard?

Related Documentation

• Operational Reporting Flow
• Real-Time Statistics Flow
• Financial Reporting Flow

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Last Updated: January 2026