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E9: Ticket Management & Delivery

Overview

Bounded Context / Service: Ticket Service, Mobile App

Goal: Generate, deliver, and manage tickets throughout their lifecycle.

Priority: High

Primary User Roles

  • Fan (ticket holder)
  • Admin (for support operations)

Scope

In-Scope

  • Ticket generation with QR code
  • Tiered visibility (>4 days, 4d-5h, <5h)
  • Anti-screenshot protection (animation, rotating images)
  • Digital wallet integration (Apple Wallet, Google Pay)
  • Offline mode with cached QR codes
  • Transfer options based on permission flag
  • Email assignment finality (no change after purchase)
  • Away match external PDF ticket handling
  • Ticket status transitions (RESERVED, SOLD, USED, CANCELLED, TRANSFERRED)
  • Order details view for buyers (summary, payment info, invoice)
  • Self-service ticket cancellation with automatic refund

Out-of-Scope

  • Ticket resale marketplace
  • Physical ticket printing for regular sales

Features

ID Feature Size Description
E9-F1 Ticket Generation with QR Code S Create tickets with QR
E9-F2 Tiered Ticket Visibility S Time-based visibility rules
E9-F3 Anti-Screenshot Protection M Animation and verification images
E9-F4 Digital Wallet Integration M Apple Wallet & Google Pay
E9-F5 Ticket Transfer (Self-Service) M Transfer for Transfer=YES tickets
E9-F6 Away Match PDF Ticket Handling M External PDF ticket distribution
E9-F7 View Order Details M Buyer-only order view with invoice
E9-F8 Self-Service Ticket Cancellation M Cancel tickets with automatic refund

Dependencies

  • QR code generation library
  • Apple PassKit API
  • Google Passes API

Risks & Open Questions

QR Rotation Frequency

How frequently should QR code rotate for anti-screenshot protection?

Offline Cache Duration

How long should QR codes be cached for offline mode?

Last Updated: January 2026